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Complaint received
The written complaint and any supporting information are logged securely.
MBIR™ International public information
Complaints & Professional Conduct
How to raise a complaint about an MBIR™ practitioner, what happens after it is received, and how decisions are reached.
Our Commitment
Fair, transparent and respectful professional accountability
MBIR™ International is committed to maintaining high professional standards, ethical practice, and public confidence in the profession.
We believe that a fair, transparent, and respectful complaints process is an essential part of professional accountability. Every complaint is considered carefully, impartially, and in accordance with our published procedures.
Our aim is to protect the public, support professional integrity, and ensure that MBIR™ practitioners continue to uphold the standards expected of the profession.
Standards framework
All MBIR™ practitioners are expected to work in accordance with the MBIR™ Professional Standards, Ethical Principles, Scope of Practice and Practitioner Competency Standards.
Who Can Make a Complaint?
A complaint can be raised by anyone with a relevant concern
A complaint may be submitted by:
- A current or former client
- A student or trainee
- Another practitioner
- A training provider
- A member of the public
- Any individual who believes an MBIR™ practitioner has failed to meet the required professional standards
Before You Submit a Complaint
Consider whether the concern can be resolved directly
Where appropriate, we encourage concerns to be resolved directly with the practitioner before a formal complaint is submitted.
However, direct contact is not required if this would be inappropriate, unsafe or distressing, or if the concern involves serious misconduct. In those circumstances, a formal complaint may be submitted immediately.
Complaints Process
How an MBIR™ complaint is handled
The process is designed to be proportionate, impartial and clear for both the complainant and the practitioner.
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Acknowledgement sent
Receipt is confirmed and the complainant is informed about the next stage and any information still required.
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Initial review
The concern is reviewed to confirm that it falls within MBIR™ International’s remit and to identify the appropriate response.
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Formal investigation, if required
Relevant evidence may be gathered, and the practitioner is given a fair opportunity to understand and respond to the concerns raised.
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Decision reached
The available information is considered against the relevant professional standards and a proportionate decision is made.
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Outcome communicated
The parties are informed of the decision, the reasons for it and any action that will follow, subject to confidentiality requirements.
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Appeal, where applicable
Information about the appeal route and the applicable submission timeframe is provided with the outcome.
Possible Outcomes
Responses are based on the circumstances and evidence
Possible outcomes may include:
No further action
The available information does not support further action under the complaints procedure.
Informal guidance
Advice or clarification may be provided where a concern can be addressed without formal sanctions.
Additional training
Further education, mentoring or professional development may be recommended or required.
Written warning
A formal warning may be issued where standards have not been met.
Temporary suspension
Registration or recognised status may be suspended while conditions are addressed.
Removal from MBIR™ registration
Registration may be withdrawn where serious or repeated breaches are established.
Referral to another professional body
A concern may be referred where another regulator or professional body has relevant jurisdiction.
Professional Conduct
Standards expected of MBIR™ practitioners
MBIR™ practitioners are expected to uphold the highest standards of professional conduct, ethical practice, client welfare, and accountability.
Detailed requirements are set out on the dedicated governance pages below rather than repeated here.
Information is handled carefully
Complaints are treated confidentially. Information is shared only where necessary to assess, investigate or respond to the complaint, or where disclosure is required by law or necessary to protect welfare.
Complaint records are retained securely and in accordance with applicable data protection legislation and record-retention requirements.
A route to request review
Complainants and practitioners may appeal eligible decisions. Appeals must normally be submitted within the timeframe stated in the published procedure or outcome letter.
Appeals are reviewed independently wherever possible and focus on whether the procedure was fair, relevant information was properly considered, or a material error affected the decision.
Related Governance Documents
Read the standards that support professional accountability
Submit a Complaint
Tell us when you believe professional standards have not been met
Contact MBIR™ International or complete the complaint submission form. Please provide a clear description of the concern, relevant dates, the practitioner’s name and any supporting documents available.
Email: tania@taniaaprince.com